Don't you wish you were prepped and ready for every question that came your way? It's like in school when you got thrown off-guard and your zinger comes to you - not then - but when you're well on your way home? That sort of thing just happened today.
I had a new client who found me by Googling "best facial". So she came in with the expectation that I am an expert at treatments.
She had her expert facial and enjoyed it thoroughly.
I asked if she would like to see the products I would recommend for her. She did. Oh, did I forget to mention that she is coming from the 'natural' world ... "non-toxic" ... that sort of vibe. Well, I showed her what I thought her skin needed, including a scrub to exfoliate and help with her congestion, but she passed on it because ... wait for it ... "THERE WERE TOO MANY INGREDIENTS".
This is where I got thrown off course.
Of course it's now, several hours later that I have come up with my come-back ...
It's FOOD that should have fewer ingredients - and ones you can pronounce, not your SCRUB.
I don't mind an inquiry, but I do mind comparing my products to whatever multi-level-mayhem is currently on the market trying to compete with mine.
Where is the disconnect from treatment room to product shelf?
Wouldn't logic dictate that if I am an expert in skin care treatments wouldn't my selection of skin care products be on the same level - or higher - since this is something clients are using every day, not just once a month or during their spa treatments???
May 13, 2015