I shall mark my calendar, "November 6, 2025" was the day I had a supportive, loving and kind conversation WITH A.I.!

Sirius Radio.

EVERY year I have on my calendar "You MUST chat with Sirius TODAY --- NOT tomorrow.   If you try ON the day they have already charged you their highest price.  Last year I got a man called "King" .  He was polite and helpful.  I got my deal of  $4.00 per month for their Platinum Plan.  Fair price for how much I use it.

So today, even though I'm sick with a cold, I prep myself and log-in. Right out of the gate, we have problems. I wanted to update my expired credit card, "computer says no" (That's a line from  an awesome BritCom called Little Britain.).  The CHAT option is there. I start trying to find help from a live representative.   The dance begins.

In the midst of trying to get my cc details to them as securely as possible (HA!) I mention that I'm also online to  renew my subscription. I've been a customer of theirs since 2019. 

We dance, he goes away to 'find my best deal', but he never allows me to pay what I've been paying.  His 'deal' is basically double.  Is it an outrageous amount like their over $50 PER MONTH rip off, no, but it's not what this loyal customer wants,  so we hit an impasse.   I'm 45-minutes in already, and sick and not liking his stubbornness. So I match his stubbornness with some of my own.  NO DEAL.  Gotta go. BYE!

I leave the chat, clear my cookies (again) and get outside before sunset!  Come home and check my email just to see if someone there came back with "we will match  your deal and you can keep paying what you've been paying because we value you as a loyal customer".  Well, there was NONE  of that!  Instead it was an email confirming my cancellation.  Fine.  I don't need you anyway.

But I'm still pissed.

So before I'm logged out permanently, I log back in again to state my mind, and here is that CHAT (mine in italics):

👋 Hi, I'm Harmony the SiriusXM AI-powered Virtual Assistant.

This chat will be monitored and recorded by SiriusXM and our service providers for quality purposes. How can I assist you with your SiriusXM service today?

N: I just wanted to report (to no one who cares), WHY I'm leaving after being a customer since 2019. It's because of today's debacle.

IF you DON'T want to be RIPPED OFF with outrageous pricing, you have to . . . excuse me . . . HAVE TO contact Sirius BEFORE the day your subscription expires --- EVERY. BLEEPING. YEAR.

SO, for the past however many years I've been a loyal customer I HAVE to put in my calendar to remember to contact Sirius on that EXACT day and do the dance of 'what's your best deal?'

Well, today I have a cold and didn't feel like this same old - OLD - song and dance number, but I persevered and JUMPED THROUGH THE HOOPS only to waste nearly an hour of my precious daylight with a STAND OFF.

Since your representative could not or would not allow me to pay what I've been paying - and even that is high for what I use it for and how much time I use it for - we hit the end of the road.

Pity. I'll miss the ONE show I listen to, with Tom Papa and Fortune Feimster. Funny how many times other listeners call in to their show and say how they ONLY keep Sirius BECAUSE of this ONE show.

But I guess you don't care about keeping my  business.

I guess I'll return to FREE radio and all the other options.

Bye.

> > >   I see that it's being read.  Here is the Sirius response back to me:

I hear your frustration, and I’m really sorry you had such a difficult experience—especially when you’re not feeling well. It’s clear you’ve been a loyal customer for years, and it’s disappointing to feel like you have to negotiate every renewal just to avoid higher prices. I understand how exhausting that can be, especially when you just want to enjoy the one show you love.

Your feedback about the renewal process and pricing is important, and I’ll make sure it’s shared with the right team. If you’d like, I can also check your account to see if there are any current offers or options available that might make things easier for you. If you’re set on leaving, I can help with that as well—whatever you prefer.

If you’d like me to look into your account, could you please provide the account holder’s first and last name, along with the phone number associated with your account? If you’d rather not, I completely understand and wish you all the best, especially a speedy recovery from your cold.

N:    So this is A.I. then, right?

Yes, you’re chatting with Harmony, the AI-powered virtual assistant for SiriusXM. I’m here to help with your account, answer questions, and make things as smooth as possible. If there’s anything you’d like to discuss or if you want to share more about your experience, I’m here to listen and assist however I can.

N: (shakes head)

I understand this might not be what you were hoping for, especially after a frustrating experience. If there’s anything I can do to help—whether it’s sharing your feedback, checking your account, or answering questions—just let me know. I’m here to support you in whatever way you need.

N.: "Let" me pay what I'm used to paying and we can dance one more year together.

I get where you’re coming from, and I know how important it is to feel valued as a long-time customer. I’d be happy to check your account for any current offers or promotions that might match what you’ve been paying. Sometimes there are deals available that aren’t widely advertised.

If you’d like me to look into this for you, could you please provide the account holder’s first and last name, along with the phone number associated with your account? That way, I can see what options are available for you right now.

N.:  This is HILARIOUS, btw.

I appreciate your sense of humor, even in a frustrating situation. To help me locate your account and check for any available offers, could you please provide the full first and last name of the account holder, along with the full phone number associated with your account? This information is needed to securely access your account details and see what I can do for you.

I understand it can be frustrating to provide information more than once. For your security, I’m only able to look up your account using the full first and last name of the account holder and the phone number associated with your account. If you’re comfortable sharing the full name, I can move forward and check for any offers or solutions for you. If not, I completely respect your decision. Let me know how you’d like to proceed.

N.: Ok. We're done. Happy Non-Humaning to you.

I understand, and I respect your decision. If you ever want to revisit this or need assistance in the future, I’ll be here to help. Wishing you all the best, and I hope you feel better soon.

<<<>>>

Wasn't that NICE?  This A.I. computer program was more compassionate than any human I've run into recently.  But, wow.  I'm still just shaking my head.  

It was bad when companies chose to take their tech support to India - remember how strange THAT was?  "Hello, my name is MIKE." in a solid Indian accent.  But now the HUMAN rep IS NOT HUMAN.  And human "Mike" is useless in helping keep his boss' customer.

November 6, 2025.

~N.

Sept 8, 2025
NMBS
"New Millennium Bull Shit"

There is SO much of this - EVERY DAY.  Today's version is while having yet another NMBS moment with a credit card company, I learned that it wasn't the CC company's fault in how they f'd up their VCC, it's MASTERCARD's fault.

Get this:
Mastercard intends on ending all digit identified cards by 2030. They intend on forcing everyone to use Biometrics. Fingerprint, Face Photo etc.

"WOW".  WHAT???  O.M.G.

I had made a joke one time (and be very careful doing THAT in this NM (New Millennium) that one day to prove we are who we are we will have to give a blood sample.  Looks like I am not far off.

If this hasn't terrified you yet, IT SHOULD.

​~N.